Privacy policy

You will find information here regarding the use of your personal data. We record your name, postal and email addresses, telephone number and contact preferences when you register as a Member on our website or leave your details in our studio. We use the information that you provide or that we collect in line with this Privacy Policy and our Website Terms of Use on the basis of our legitimate business interests unless otherwise stated. We use your contact details to respond to your enquiries or manage your bookings and to let you know about our products and services which may be of interest (including through the use of email, phone and text if you have agreed to receive this information from us electronically). We share your contact details and preferences with mailing houses, our marketing agencies, systems providers and other distributors for the distribution of information to you. We share contact and identification details with our media agents, search engine providers and social media platforms so that we can tailor our communications to the right audience. We may share your data with anyone to whom we transfer or may transfer our rights and duties under our agreement with you, if we have a duty to do so or if the law allows us to do so. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We share data with third parties who will help process or administer our services or who will provide advice and take action in relation to the collection of debts. From time-to-time your details may be given to us by a friend or family member in reference to a refer a friend scheme for which you may opt-out of communication if this is not of personal interest. Personal Health and Fitness information will be required for use of our services including: Medical, health & fitness complaints, nutritional records, medical records, allergies and family medical history. When you register with us, your device’s MAC address and IP address is recorded. If you use our mobile application we record your usage data and location (if your device settings allow). We may capture your image on CCTV when you visit our studio. If you use our website we record information about the URL you came from, your device’s IP address, your browser type and information about where your device is located. We keep a record of all the classes, bookings and purchases you have made. Along with personal details relevant to your attendances and future bookings. If you contact us we may keep a record of that correspondence and any comments and responses you submit via surveys and our feedback system. If you use the live chat feature on our Website, we record your messages.  If you are involved in an accident, we record this information and ask that any accident is reported immediately to a Studio coordinator or manager. We keep details of your membership and fees for you and others linked to your membership and the payments you make to us. If you pay for Services, we keep a record of your card details. If your membership is connected to your employer they will give us personal details and details of your employment. You are able to opt-out of communication if our services are not of personal interest to you. We may make available to our members some services which are provided by other companies. In each case, they are responsible for telling you about any personal data which they collect. Examples include Peloton & Mindbody. When you provide feedback to us, we retain this information to improve our services and upskill our staff. We value your privacy and do not sell your information to any third parties under any circumstances. We may give information about you to the following third parties, who may use it for the same purposes as us and also as set out below, examples include: Mindbody & Peloton. We share data with our agents, contractors and employees in the country where you are a member to administer your membership, your account, and any products and services provided to you now or in the future. We share your card and bank details with our secure payment providers to process card transactions and direct debit payments. We keep the information that you provide or that we collect only for as long as we need to in line with the reason it was collected. CCTV recordings may be deleted, but are retained in connection with an investigation, in which case we keep them until after the investigation is concluded. You have the right to make a request for a copy of the personal data that we keep about you or to correct the details that we hold about you. We will respond within one month. If you would like to know what personal information we hold about you, or would like us to correct the details we hold about you, you should write to the address below or email info@xclubs.co.uk , enclosing proof of your identity (such as a copy of your passport or driving licence) and asking to see your personal information or asking us to correct the relevant information. You will have to give us enough information so we can identify the personal information you have asked to see or have corrected. We do not have to respond to your request until you have given us the information we need and will respond with-in 1 month of receipt in writing. This does not include processing which is in line with these Terms and Conditions of Membership, for example payment processing. If we believe we have a legitimate reason for processing your personal information including for the defence of any legal claims we may decline your request.